Refunds for duplicate charges
If you see two identical charges on your statement, the second one is usually a pre-authorization hold that your bank has not released yet. In the majority of cases this hold will be automatically removed by the issuer within a period of approximately three to five business days, and no action is required on your part. If both charges are still there after five business days, contact us and we will refund the duplicate invoice amount.
To speed things up, include both invoice numbers and the last four digits of the card that was charged. Refunds go back to the original payment method, and we cannot send them to a different card or bank account.

